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Shipping & Delivery

UK Delivery

You have the option of second class postage at the flat delivery charge of £3.85, first class postage at £4.45, or you can arrange to collect from the Log Cabin by calling to arrange a time to visit.   We aim to post your order within 2-4 days of placing it.  We ship from Tuesday to Saturday each week.

*Please note that if your order is bulky or heavy, thus making the postage higher than the postage rates above, we reserve the right to notify you of higher postage rates. In this case we will email you with information about the revised rate and then proceed withyour order when you confirm that this amount is acceptable.

International Delivery

The Log Cabin reserves the right to notify you if postage to your destination is higher than the postage rate charged, due to bulky and/or the weight of the parcel being posted. In this case we will email you with information about the revised rate and then proceed withyour order when you confirm that this amount is acceptable.

European delivery

We charge a flat fee for European delivery of £15* (with exceptions below). All parcels are sent Royal Mail Airmail to ensure they reach you as soon as possible.

Australia, New Zealand & Republic of Singapore delivery

Our flat fee for delivery to Australia, New Zealand and the Republic of Singapore is £25*. All parcels are sent Royal Mail Airmail.

Rest of the World delivery

If your country is not mentioned above we charge a flat rest of the world delivery fee of £20*. All parcels are sent Royal Mail Airmail.

*Please note that for large overseas orders we reserve the right to pass on additional postage charges for heavy or bulky orders (typically over 1kg). We will always contact you prior to dispatch to advise of any additional charges.

International Tracking

International packages are sent using Royal Mail Airmail which is an untracked service. If you would like to add tracking to your package,  you will need to add International Tracking to your order before checkout. International Tracking costs £5.

Unfortunately we cannot be held liable for International Parcels which go missing where Tracking has not been purchased.

Additional Delivery Information

Please note that in accordance with UK export regulations we are required to declare the value of all items and identify the order as dutiable “merchandise” for all international parcels. It is the customer’s responsibility to pay any overseas customs duties, foreign taxes or other fees that may be imposed. For more information on taxes, duties and customs regulations please contact your local customs office directly.

Please note:

All our delivery dates are estimates and we cannot be held responsible for delays in deliveries caused by Royal Mail or any other courier we may use.

We do not deliver to PO Boxes.

If your parcel has not arrived as soon as you hoped please allow 10 working days for UK orders and 30 working days for International orders before you contact us to allow sufficient time for postal delays.

** We cannot ship to the following countries: Aland Islands, American Samoa, Bonaire, Sint Eustatius And Saba, Bouvet Island, British Indian Ocean Territory, Cook Islands, Côte D’Ivoire, Curaçao, French Southern Territories, Guinea-Bissau, Heard Island And Mcdonald Islands, Iran, Iraq, Israel, Mayotte, Niue, Palau, Palestinian Territory, Pitcairn, Russian Federation, Saint Barthélemy, Saint Helena, Ascension And Tristan Da Cunha, Saint Martin (French Part), Somalia, South Georgia And The South Sandwich Islands, South Sudan, Svalbard And Jan Mayen, Syrian Arab Republic, Tajikistan, Tokelau, Ukraine, United States Minor Outlying Islands and Western Sahara.

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